On-Site Opening Support Package
2 of our team members will become part of your on-site crew for 2 days of your choice.
We will send one tech team member and one customer success team member to assist with your opening.
Below, we’ve listed what’s included with the launch support package.
Technical Support duties
Day 1
Configure screen display settings (pricing, background image, beverage colors, etc.)
Assign products to taps
Set tap calibration for accurate pouring
Assign tap numbers
Configure keg levels
Create cards for both pre-pay and POS online bill-pay
Ensure full end-to-end testing is functional, from creating a card to pouring
Helping with proper set up of the check-in station
Day 2
BKG setup/training
Verifies the system is pouring and set up to run successfully
Fire drill practice (if your internet or POS integration goes out)
Takes you through the typical support process – call, email, text, knowledge base, training videos & customer resource center
Shadow front desk staff and provide support with customer check-in process (creating and closing cards)
Help to run the wall during peak hours
Customer Success duties
Day 1
Write and run through employee script with staff
Ensure “how it works” signage or videos are around the venue if applicable
“How it works” live video demonstration on your social media platforms of choice
On-site marketing assistance to capture videos and pictures for cross-promotions
Capture content on-site to create a promotional video
Gather information and content for a press release
Assist with social media posts
Day 2
On-site marketing assistance to capture videos and pictures for cross-promotions
Online reviews – Yelp, Google, and Facebook to help promote new location
Advise on in-store promotional/how-to signage and guest “workflow”
Help with training staff on checking people in and explaining to them the wall
Help to run the wall during peak hours
- Live Facebook video
Here is an example of a “How It Works” video that our team will create for your venue.
Total Price - $5,000
*This package includes two days of on-site support with one tech team member and one customer success team member. Support packages for one day or only one team member are not available.*
Hear what Some of our Self-Pour Operators Said about our Launch Support!
“As an experienced brewery and bar owner, opening a business so tech-forward was very scary at first as I was terrified something would go wrong or crash, and I wouldn’t have the tools to troubleshoot it. Having the support team there on-site relieved so much of that pressure. The PourMyBeer team was incredibly helpful, and I recommend any operator who feels any bit of tech risk with the system to sign up for the Launch Package!”
Having the PourMyBeer team at Goolsby’s was a great example for our new staff. We all needed to see that it was ok to jump in and help a guest operate the wall for the first time. No one wants a bad pour, and the PourMyBeer team members are expert coaches!
Opening a self-pour venue is a stressful endeavor, but with the PourMyBeer team on-site, everything felt much more relaxed. They are knowledgeable about the self-pour tech and great with new guests who don’t know the system yet. Offering staff on-site for your opening is one of the many reasons why PourMyBeer is the best in the business.
Get in Touch Below to Purchase Your Package or Learn More!
Our team is committed to helping you through every step of your self-pour journey. If you want to purchase our launch package or have questions, please contact our Customer Success Team at customersuccess@pourmybeer.com.
To provide the best experience possible, we need a minimum of a two-week notice to schedule and coordinate our team members.
