Frequently Asked Questions
How is this legal?
PourMyBeer system limits guests to accessing only 2 drinks at the time. For wine, a drink would be 5-7 ounces and for beers, it is 10 – 16 oz. When the customers reach the point where they need to get their RFID card or wristband reauthorized, your staff can give their RFID card an access to 2 more drinks. The only States that have NOT given permission to use our systems are Texas, New Mexico, Utah, Oklahoma, Oregon, Montana, Vermont, and Connecticut. We are working on changing that.
How do customers use it?
Your customers will come to the bar/check-in area, where they will receive RFID card upon showing you an ID for legal drinking age verification and provide a payment card. They can either pre-pay for a dollar amount or open a tab to pay when they are done. We limit their consumption to 2 drinks (32 oz of beer or 12 oz of wine at a time). Once they reach this limit, your staff can reactivate the card for another 2 drinks limit at any of the screens above the taps, without having to go back to the check-in terminal. This process is in place to avoid overconsumption.
Watch a video on How customers use PourMyBeer system.
What beverages can the PourMyBeer system serve on draft?
If it is liquid we can pour it!! We have experience dispensing anything from beer, wine, coffee, cocktails, saki, sodas, kombuchas, and even expensive olive oil or soy sauce. Any liquid poured with our system requires the same hardware so there is no difference in price.
Can I pour wine, how is this different from pouring a beer?
Yes, you can pour wine using the exact same hardware we use for the beer systems the only difference is using a nitrogen gas rather than CO2 beer gas. Your local liquor distribution company will carry a huge range of wine in keg form rather than bottles. Much better for the environment. If you need to offer something that comes in wine bottles only let our team know as we can make that happen also.
Where is PourMyBeer made?
The idea for the technology was born in the USA. The initial development work took place in Austria. A team of 15 engineers that have been designing and implementing dispense technology for 20+ years gives us an unfair advantage in the market. We now have a team of software engineers in the USA and Europe working together as we continue to evolve our technology. All of the IP and ownership of the system resides in the USA. We are able to change, update and fix our code, because we own it.
How long does it take to install the system?
We’ve had 20 tap installations take less than a few hours to install on our end, but the average is about 45 minutes per tap. On larger projects, we’ll deploy a team of 2-3 technicians. There are 4 parts of fulfillment: Project Management, Installation, Training, Follow up. We pride ourselves on being awesome at all 4.
How much does a self-serve beer wall cost?
Our system is built for your business. It’s completely custom based on needs, budget, number of taps, etc. Request a free quote to get an evaluation for your business!
What other costs do I need to consider?
We are experts when it comes to self-serve drink technology. We lean on our regional partners like Micro Matic when it comes to the actual dispense system. You’ll want to budget $700- $1,000 per tap when it comes to the cost to build a beer system. You’ll also need to budget for the actual construction of the wall and low/ high voltage that will need to be available at the wall. Outside of that, our project manager will help ensure that things go smoothly.
How quickly can we deliver PourMyBeer wall?
We have been known to make miracles happen and turned a wall around in a few days, but typically we suggest 6 – 8 weeks so all the appropriate planning can be carried out and make the project go smoothly for your team.
How long does it take to install PourMyBeer wall?
Depending on the number of taps we suggest 1 hour per tap of actual install time on site. This is depending on how ready the site is. We send out a list of all the items we require before we get on site to make it easy for all involved. Most installs would be a fully complete after two days on site.
Isn’t it annoying when companies tell you how great they are or that they’re the “industry leader”? We agree. We worked with or resold most of the competitive systems in the market before we built our own self-serve system. We’ve thoughtfully engineered the hardware/ software around simplicity and stability. This is evident in side by side comparisons of the behind the scenes wiring of our systems vs. theirs. Everyone else uses consumer grade hardware like Android tablets or iPads. Not us, all of our hardware is custom and purposefully engineered to take the beating that comes with the bar/ restaurant industry. We are the only company that uses 100% hardwired connections. WiFi goes down? Not a problem for our system, BIG problem for the others. There are some scary stories of competitive systems going down with a packed house just because the WiFi flickered off. Nothing more defeating than seeing 50 people with open tabs leave because of your internet going down. We’ve made a nice little business out of replacing competitive systems in the market for the above reasons. This is something they can’t say about us. No customer has ever started with us and switched to them. Another pertinent fact is that we’ve won every RFP with major companies like Whole Foods, Buffalo Wild Wings, Caesars and more. The amount of due diligence these companies do before choosing us as their partner ensures that they don’t get stuck with a lemon for a vendor. We’ve been told that our team is a lot more fun to work with than the others too. Just ask the customers that fired them and work with us now. 🙂
Does PourMyBeer track of how much of my product is sold?
The Software behind the hardware tracks every ounce of every pour. Business owners are able to track more product than ever before. Track how much product you sell each night, each hour, at each tap or table! No more wasted product or un-paid pours.
My country/state requires dispense limits for self-serve. Is that an issue?
No a problem! The PourMyBeer Technology can be fully customized to dispense any volume you require. If you need to have specific amounts dispensed in various sizes this is easily programmed. If you have a high strength beer or wine that you want to limit the amount served each product is fully customized by you.
What type of support do you provide after the installation of your system?
We are the only company in this industry to have an established service network and offices on the East Coast, Midwest and West Coast. Our team provides your business with the confidence that if there’s a problem, someone will answer your call. We log in to your system while we’re on the phone with you, diagnose the issue and resolve it. We log every technical support call that comes in so we can prevent calls by continuing to improve our hardware, software, and training. In the event that a part is needed, we overnight it to our customers at no additional cost. We designed our systems so that a 6-year-old can install and support them.