Frequently Asked Questions
Questions About Self-Pour Technology
How Is This Legal?
PourMyBeer’s system limits guests to accessing only two drinks at a time. For wine, a drink is 5-7 ounces, and for beers, it is 10-16 ounces. When the customers reach the point where they need to get their RFID card or wristband reauthorized, your staff can give their RFID card access to 2 more drinks. For more information on monitoring guest consumption and underage drinking, click here.
The only States that have NOT permitted the use of our systems are New Mexico, Utah, Oregon, Montana, Vermont, and West Virginia. We are working on changing that.
How Do Customers Use Self-Serve Technology?
Your customers will come to the bar/check-in area where they will receive an RFID card after ID verification for the legal drinking age and they provide a card for payment. They can either pre-pay for a dollar amount or open a tab to pay when they are done. We limit their consumption to 2 drinks (32 oz. of beer or 12 oz. of wine at a time). Once they reach this limit, your staff can reactivate the card for another 2 drink limit at any of the screens above the taps without having to go back to the check-in terminal. This process is in place to avoid overconsumption. Here is a simple video on how fun & easy using self-pour technology is for the customer.
What beverages can our system serve?
How is Pouring Wine Different From Pouring Beer?
You can pour wine using the same hardware we use for the beer systems. The only difference is using nitrogen gas rather than CO2 beer gas. Your local liquor distribution company will carry a range of wine in kegs rather than bottles, which is much better for the environment. If you need to offer something that comes in wine bottles only, let our team know, as we can make that happen also. Here is a look inside a wine-only venue.
Questions About Our Technology
Are other companies telling you how great they are or that they are the “industry leader?” We’re not here to do that. We’re here to show you why you should choose PourMyBeer over other self-pour technology providers. We started by working WITH and distributing most of the competitive systems in the market before we decided to build our very own self-serve system. Listen to hear why some of our customers rave for PourMyBeer!
Over the years, we have thoughtfully engineered our hardware/software around two functions: simplicity and stability. This is evident in side-by-side comparisons of the behind-the-scenes wiring of our systems vs. theirs. Everyone else uses consumer-grade hardware like Android tablets or iPads. Not us. Our hardware is custom-built and purposefully engineered to take the beating that comes with the bar/restaurant industry. We are the only company that uses 100% hardwired connections. Wi-Fi goes down? Not a problem for our system, a BIG problem for the others. We’ve heard some scary stories of competitive systems going down with a packed house just because the Wi-Fi flickered off. Nothing is more defeating than seeing 50 people with open tabs leave because your internet goes down. We’ve replaced several other self-pour systems in the market for the above reasons.
We take pride in the fact that our company has never had a customer start with PourMyBeer and later switch to a different system. We have won every RFP with major companies such as Whole Foods, Buffalo Wild Wings, Caesars, and more! When choosing a partner, these companies are extremely thorough in their process. Along with our strong work ethic, our customers tell us that our team is a lot more fun to work with and brings positive energy to the table that others do not!
Where Is Our Tech Made?
The idea for the technology was born in the USA, although the initial development of our product took place in Austria. A team of 15 engineers who have been designing and implementing dispense technology for 20+ years gives us a heightened advantage in the market. We now have a team of software engineers in the USA and Europe working together as we continue to evolve our technology. All of the IP and ownership of the system reside in the USA. We can change, update, and fix our code because we own it.
What Type of Support Do You Provide After the Installation of Your System?
We are the only company in this industry to have an established service network and offices on the East Coast, Midwest, and West Coast. Our team provides your business with the confidence that if there’s ever a problem, someone will answer your call. We log into your system while we’re on the phone with you, diagnose the issue, and resolve it. We log every technical support call that comes in so we can continue to improve our hardware, software, and training, so you don’t have to face any issues down the road. If a part is needed, we overnight it to our customers at no additional cost. We designed our systems so that a 6-year-old can install and support them.
Below you can hear from the operator of Bunnyman Brewing about the type of support we provide and what’s it like to have a PourMyBeer system!
How many team members does the team have?
PourMyBeer has employees based in the U.S. We have full-time support operators & project managers who provide support. We also have a rollover system that ensures that every call/request is not just supported but tracked and evaluated so we can always improve. You can meet our team by clicking on the button below!
How Quickly Can We Deliver a beverage Wall?
We have made miracles happen and turn a wall around in a few days, but typically we suggest 6 – 8 weeks so all the appropriate planning can be carried out and make the project go smoothly for your team. Don’t hesitate to contact us if you have any more detailed questions.
How Long Does It Take to Install a beverage Wall?
We suggest accounting for about an hour per tap of actual install time on-site. This time can vary depending on how ready the site is. To ensure that the installation goes smoothly, we send out a list of all the items we require before we get on-site.
We’ve had 20 tap installations take less than a few hours to install on our end, but the average is about 1 hour per tap. Thus, most installs would be fully complete after two days on-site. For larger projects, we deploy a team of 2-3 technicians. There are four parts of fulfillment: Project Management, Installation, Training, Follow up. We pride ourselves on being excellent at all 4.
Here is an overview of the installation process from beginning to end.
Costs of Self-Serve Systems
How Much Does a Self-Serve Beverage Wall Cost?
What Other Costs Do I Need to Consider?
We are experts when it comes to self-serve drink technology. We lean on our regional partners like Micro Matic and Perlick for the actual dispense system. You’ll want to budget $700- $1,000 per tap when it comes to the cost of building a beer system. You’ll also need to budget for the actual construction of the wall and make sure the amount of voltage needed is available to run the system. Outside of that, our project manager will help ensure that things go smoothly.
What’s included and what’s not?
While we provide the self-pour hardware and software that turns a traditional dispense system into a PourMyBeer-powered self-serve system, you will need to buy draft equipment from a local draft installation expert.
Would you hire a plumber that was 500 miles away to install pipes and service your home? We doubt it, and that’s why we leverage our 500+ installations of experience and our network of certified draft installation companies locally to work with.
What is Your Support Fee?
Our Fam Members’ Questions
Where do I order more cards for my patrons?
Where do I order more staff cards?
How do I hibernate or awaken my draft system?
Here you can find a step-by-step process on how to hibernate your draft system as well as a checklist for bringing your draft system back to life.
How Do I keg drinks?
Are you ready to get started on your self-pour journey? Check out our PourMyBeer University to learn how to take your self-pour idea and turn it into reality! Our university features three courses that will equip you with all the resources, guides, and information you need to begin your journey to self-pour success!