Frequently Asked Questions

Questions About Self-Pour Technology

How Is This Legal?

PourMyBeer’s system limits guests to accessing only 2 drinks at a time. For wine, a drink is 5-7 ounces, and for beers, it is 10-16 ounces. When the customers reach the point where they need to get their RFID card or wristband reauthorized, your staff can give their RFID card access to 2 more drinks. 

The only States that have NOT given permission to use our systems are New Mexico, Utah, Oklahoma, Oregon, Montana, Vermont, Connecticut, and West Virginia. We are working on changing that.

How Do Customers Use it?

Your customers will come to the bar/check-in area where they will receive an RFID card upon showing you their ID for legal drinking age verification and providing a payment card. They can either pre-pay for a dollar amount or open a tab to pay when they are done. We limit their consumption to 2 drinks (32 oz. of beer or 12 oz. of wine at a time). Once they reach this limit, your staff can reactivate the card for another 2 drink limit at any of the screens above the taps without having to go back to the check-in terminal. This process is in place to avoid overconsumption. Here is a simple video on how easy & fun using self-pour technology is for the customer.

You can request a free quote here.

What beverages Can the PourMyBeer System Serve?

If it’s liquid, we can pour it!! We have experience dispensing anything from beer, wine, cocktails, sake, sodas, cold brew and kombuchas, and even expensive olive oil or soy sauce. Any liquid poured with our system requires the same hardware, so there is no difference in price.

How is Pouring Wine Different From Pouring Beer?

You can pour wine using the exact same hardware we use for the beer systems; the only difference is using nitrogen gas rather than CO2 beer gas. Your local liquor distribution company will carry a large range of wine in keg form rather than bottles, which is much better for the environment. If you need to offer something that comes in wine bottles only, let our team know as we can make that happen also. Here is an example of what a wine-only venue looks like. 

Questions About PourMyBeer Technology

Why PourMyBeer?

Are other companies telling you how great they are or that they are the “industry leader?” We’re not here to do that, we’re here to show you why you should choose PourMyBeer over other self-pour technology providers. We got our start by working WITH and distributing most of the competitive systems in the market before we decided to build our very own self-serve system. Over the years, we have thoughtfully engineered our hardware/software around two basic functions: simplicity and stability. This is evident in side-by-side comparisons of the behind the scenes wiring of our systems vs. theirs. Everyone else uses consumer-grade hardware like Android tablets or iPads. Not us. All of our hardware is custom built and purposefully engineered to take the beating that comes with the bar/restaurant industry. We are the only company that uses 100% hardwired connections. WiFi goes down? Not a problem for our system, BIG problem for the others. There are some scary stories of competitive systems going down with a packed house just because the WiFi flickered off. Nothing more defeating than seeing 50 people with open tabs leave because your internet goes down. We’ve made a nice little business out of replacing other self-pour systems in the market for the above reasons.

We take pride in the fact that our company has never had a customer start with PourMyBeer and later switch to a different system. We have won every RFP with major companies such as Whole Foods, Buffalo Wild Wings, Caesars, and more! When choosing a partner, these companies are extremely thorough in the process to ensure that they do not get stuck with a lemon as their vendor. Along with our strong work ethic, we are often told by our customers that our team is a lot more fun to work with and brings positive energy to the table that others do not. 🙂

Where Is PourMyBeer’s Tech Made?

The idea for the technology was born in the USA, although the initial development of our product took place in Austria. A team of 15 engineers who have been designing and implementing dispense technology for 20+ years gives us a heightened advantage in the market. We now have a team of software engineers in the USA and Europe working together as we continue to evolve our technology. All of the IP and ownership of the system resides in the USA. All of the IP and ownership of the system resides in the USA. We can change, update, and fix our code because we own it.

What Type of Support Do You Provide After the Installation of Your System?

We are the only company in this industry to have an established service network and offices on the East Coast, Midwest, and West Coast. Our team provides your business with the confidence that if there’s ever a problem, someone will answer your call. We log into your system while we’re on the phone with you, diagnose the issue, and resolve it. We log every technical support call that comes in so we can continue to improve our hardware, software, and training, so you don’t have to face any issues down the road. If a part is needed, we overnight it to our customers at no additional cost. We designed our systems so that a 6-year-old can install and support them.

Below you can hear from the operator of Woolley Market about the type of support we provide and what’s it like to have a PourMyBeer system!

How Many team members does the PourMyBeer team have?

PourMyBeer has 20 employees based in the U.S. – Illinois, California, Nevada, Florida, Maryland, Pennsylvania, and Colorado. We have 5 full-time support operators & project managers provide support, and we have a rollover system that ensures that every call/request is not just supported but tracked and evaluated so we can always be improving. You can meet our team by clicking on the button below!

PourMyBeer System Installation

How Quickly Can We Deliver a PourMyBeer Wall?

We have been known to make miracles happen and turned a wall around in a few days, but typically we suggest 6 – 8 weeks so all the appropriate planning can be carried out and make the project go smoothly for your team. Don’t hesitate to contact us if you have any more detailed questions. 

How Long Does It Take to Install a PourMyBeer Wall?

We suggest accounting for about an hour per tap of actual install time on-site. This time can vary depending on how ready the site is, so to ensure that the install goes smoothly, we send out a list of all the items we require before we get on-site.

We’ve had 20 tap installations take less than a few hours to install on our end, but the average is about 1 hour per tap, thus most installs would be fully complete after two days on-site. For larger projects, we’ll deploy a team of 2-3 technicians. There are 4 parts of fulfillment: Project Management, Installation, Training, Follow up. We pride ourselves on being excellent at all 4.

Here is an overview of the installation process from beginning to end. 

Costs of PourMyBeer Self-Serve Systems

How Much Does a Self-Serve Beverage Wall Cost?

Our system is built for your business. It’s completely custom based on needs, budget, number of taps, etc. Request a free quote to get an evaluation for your business!

What Other Costs Do I Need to Consider?

We are experts when it comes to self-serve drink technology. We lean on our regional partners like Micro Matic and Perlick when it comes to the actual dispense system. You’ll want to budget $700- $1,000 per tap when it comes to the cost to build a beer system. You’ll also need to budget for the actual construction of the wall and make sure the amount of voltage needed is available to run the system. Outside of that, our project manager will help ensure that things go smoothly.

What’s included and what’s not?

While we provide the self-pour hardware and software that turns a traditional dispense system into a PourMyBeer-powered self-serve system, you will need to buy draft equipment from a local draft installation expert.

Would you hire a plumber that was 500 miles away to install pipes and service your home? We doubt it, and that’s why we leverage our 270+ installations of experience and our network of certified draft installation companies locally to work with.

What is Your Support Fee?

PourMyBeer doesn’t believe in penalizing its customers for their success, which is why we went the route of having a flat rate based on the number of screens our customers have. It’s simple math: $100 for the first screen and $20 for each additional per month. We max our monthly out at $750, and it’s based on the # of screens you have. We highly recommend doing some research and crunching numbers before choosing a partner, as the per-ounce fee, commonly used by other self-pour tech companies, can add up significantly over time.

PourMyBeer Fam Members’ Questions

Where do I order more cards for my patrons?

You can order these here. Our partners in Austria make them. It is the safe type of RFID technology that is encrypted, which makes it impossible to hack.

Here is more information on that.

Where do I order more staff cards?

Email PourMyBeer at support@pourmybeer.com specifying how many admins, staff, and cleaning cards you need, and we will be in touch shortly.

How do I hibernate or awaken my draft system?

Here you can find a step-by-step process on how to hibernate your draft system as well as a checklist for bringing your draft system back to life.

How Do I keg drinks?

All of us have heard about tapping and kegging beer, but why not keg other favorite beverages like wine, cocktails, or cold brew? Here you can learn more about how to do just that, and this is a great resource on new rising trends – cocktails on self-pour taps!

Cheers!

If you have any other questions that you did not find the answers to, contact us at cheers@pourmybeer.com or call (312) 416 -9989

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